The Visual Heights Network: 100% Uptime Guaranteed
Visual Heights maintains an unparalleled, fully redundant network . The Visual Heights network is a state-of-the-art purpose-built hosting environment. With diverse fiber entrances and carriers delivering connectivity to all of our geographically-dispersed data centers, we confidently back our network services with a 100% uptime guarantee.
Visual Heights guarantees that our network will be available 100% of the time (excluding scheduled maintenance). Should we incur a network outage, Visual Heights will credit the customer 1/30th of the recurring base monthly fee paid for every 30 minutes of downtime.
Key Elements of Hosting.com's Network Topology
- Fully redundant routing and switching on best-of-breed platforms from Juniper Networks and Cisco
- Diverse gigabit and ten-gigabit transit and transport from multiple carriers
- Proactive capacity monitoring and routing optimization
- All Internet connectivity delivered over diverse facilities to eliminate any customer impact in the event of a fiber disruption
24x7 Monitoring and Engineering Support
Visual Heights maintains 24x7 proactive monitoring of our network by a highly skilled and specialized professional network operations team. Our support systems allow us to prevent and remedy issues before they can impact your business.
Our support engineers are available at any time, day or night, to assist with a network, firewall, or connectivity issue.